WHY Us?

We know Associations.  We have learned what services are expected to be included in Full Service Management.  We have found that communities don't want to be nickel and dimed, so to speak, so we build our pricing based on including as much as we can within the monthly management fee.  We attend meetings and give advice to our Boards based on many years of experience.  Here's a list of some things we find Boards often want to discuss or had issues with in their communities before coming to us:

• Reserves - Utah law requires a full reserve study be done every six years and an update done in between, at the three year mark.  We believe that funding the reserves at the minimum recommended level or higher is crucial.  Properly funding reserves leads to a properly maintained community with better marketability and higher values. 

• Proper Accounting Practices - we do modified accrual accounting to accurately portray the financial situation of Associations at any given time.  We pay invoices multiple times a week, ensuring vendors are paid in a timely manner.  Financial reports are created & shared monthly to ensure transparency.

• Vendor Management - we believe in finding the service providers that best align with your desires for quality and pricing.  Some communities demand the best of the best landscape maintenance, and are willing to pay for it.  Others want a reasonable quality for a great price.  We work with countless vendors that offer a wide array of quality and price points.  

• Full-Service - not every client needs every service we do, so when we meet with potential new clients we like to discuss the unique needs of their community.  Some Boards prefer to do inspections themselves.  Others want more frequent inspections.  Some want monthly meetings.  Others want quarterly or even just annual meetings.  We work with Boards to determine what services their community needs and build our pricing based on the expected workload.  We want our clients to get what they pay for and not pay for what they don't need.

• Property Management vs. Community Management - many consider managing rental units and community associations to be property management.  The truth is those two things are very different from each other.  Unfortunately for our industry, this confusion leads to communities choosing management companies that just aren't what they expected.  Choose a company that specializes in community management, not property management.  There's a big difference!

• Technology - we use the best technology available.  Vantaca is our main software, which is becoming the most popular software in the industry for many reasons.  Along with Vantaca, we have AI tools from both STAN.ai and HOAi.  These tools include an AI bot we named AVA, which owners can text 24/7/365 for answers to questions, account status and even to get copies of documents.  Other impacts of AI include things like using it to help build budgets that consider past expenses and known changes to get the most accurate outcomes possible.  The technology we use helps us enhance and elevate everything we do, including our customer service!

We absolutely LOVE working with developers!  We enjoy adding value by being a true partner.  Some things we have helped developers with, outside the typical management to builder relationship, includes:

• Budget Building - Each developer will have different views on how to build a budget.  We start with what the primary goal is.  That may be to keep assessments within a desired range or to ensure as healthy a future as possible.  Those two goals are not mutually exclusive.  It starts with a discussion of Association liabilities, the governing documents, and cost predictions.  Ultimately, we work with the builder to determine what their goals are for the community when building the HOA budget.  

• Governing Documents - We have helped review and tweak many sets of governing documents with our developer partners and HOA attorneys.  We assist in developing collection, fine, and parking policies.  There's a lot of benefit to involving a manager in the process as we see things and recommend tweaks that make a major impact on the future of an Association.  For example, quorum size requirements are a huge issue for an Association, and making some minor tweaks is very impactful.

• Proactive Partnership - Early on in the development process there are some steps that can be taken to ensure a community is prepared for a bright future.  From our experience over the years we have been able to help developers change some things that have had big impacts.  One time a dumpster was going to be placed in a location that would have been inaccessible for garbage trucks.  Making a change in that location before building out the community had a large impact on the Association's waste removal costs.  Another time the landscape design called for maintenance intensive vegetation and upon discussing this, a change was made that benefitted the developer costs as well as the future landscape maintenance expenses. 

• FREE! - We do this type of work at no expense to the developer.  We simply want to have the contract to manage the Association.  Some developers use us to manage the community through the declarant control period on very small communities and then assist the Association in turning over to an owner Board to perform the management when that makes sense.  We do not lock builders/developers into an exclusive contract.  We want to earn your current and future business, not force you to continue using us because of some penalty.